Privacy Policy
Last updated: July 2026
BuildAiD ("BuildAiD," "we," "us," or "our") provides an AI assistant for navigating the Ontario Building Code and municipal zoning by-laws. This policy explains what information we collect, how we use it, and the choices you have. By using buildaid.co or the BuildAiD application, you agree to this policy.
Information we collect
- Account information you provide when you sign up, such as your name, email address, and company.
- Content you submit, including questions you ask and drawings or documents you upload for review.
- Usage data, such as pages visited, features used, and general device and browser information, collected to operate and improve the service.
- Payment information, which is processed by our third-party payment provider. We do not store full card numbers on our servers.
How we use your information
- To provide, maintain, and improve the BuildAiD service and its features.
- To respond to your questions and provide customer support.
- To process subscriptions and payments.
- To send service-related communications and, where permitted, product updates.
- To protect the security and integrity of our service.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate BuildAiD (for example, hosting, analytics, and payment processing), and only as needed to provide the service. We may also disclose information where required by law or to protect our rights and users.
Data retention and security
We retain your information for as long as your account is active or as needed to provide the service and meet legal obligations. We use reasonable technical and organizational measures to protect your information, though no method of transmission or storage is completely secure.
Your choices
You may access, update, or request deletion of your account information by contacting us. You can opt out of non-essential communications at any time. Depending on your location, you may have additional rights under applicable privacy laws.
Professional disclaimer
BuildAiD provides information to help you navigate building codes and zoning by-laws. It is a research and productivity tool and does not replace professional judgment, a qualified designer, or an authority having jurisdiction. Always confirm requirements against the current official code and your local building department.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice.
Contact us
Questions about this policy or your information? Email us at info@buildaid.co.
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